Terms and Conditions for Tree Surgeon Services

These Terms and Conditions apply to all tree surgery, arboricultural maintenance, and related site works provided by Tree Surgeon Havering (“we”, “us”, “our”) to the customer (“you”, “your”). By making a booking, accepting a quotation, or allowing us to commence work, you agree to be bound by these Terms and Conditions. They are intended to set clear expectations for the tree surgeon Havering service, including how bookings are made, when payment is due, what happens if a job is cancelled, how liability is limited, how waste is handled, and which law governs the agreement.

These terms apply to domestic, commercial, and contract-based arboricultural services, including but not limited to tree pruning, crown reduction, crown lifting, stump grinding, tree felling, deadwood removal, hedge maintenance, and site clearance. Any variation to these terms must be agreed in writing. If any part of these Terms is found unenforceable, the remainder shall continue in full force so far as legally permitted.

The scope of work will always be based on the information available at the time of quotation and booking. Where a tree surgery Havering service is requested, we will assess the job using photographs, a site visit, or both, depending on the nature of the work. You are responsible for ensuring that the information you provide is accurate and complete, including the location of the trees, access restrictions, known hazards, and any concerns about underground services, neighbouring boundaries, or property damage risk.

Any quotation or estimate we provide is usually valid for a limited period, unless otherwise stated in writing. Prices may change if the specification changes, if access proves more difficult than described, if concealed hazards are discovered, or if additional labour, equipment, traffic management, permits, or specialist disposal is required. A quotation is accepted only when you confirm the booking and we acknowledge that confirmation.

Booking Process
Bookings are usually made after an enquiry, site assessment, and agreement of the works. Once a booking is accepted, we may reserve a date or date range for the job. You understand that weather, access, machinery availability, emergency call-outs, and operational constraints can affect scheduling. We will use reasonable efforts to attend on the arranged date, but the timing may need to change for safety or practical reasons.

Before the work starts, you must make sure that the site is accessible, that any required permissions are in place, and that relevant parties such as landlords, managing agents, neighbours, or co-owners have consented where necessary. If permission from a third party is needed and has not been obtained, we may suspend or cancel the work and charge for wasted attendance or preparatory costs where reasonable. This applies equally to tree surgeon Havering bookings made for private gardens, communal land, or managed premises.

Payments
Unless agreed otherwise, payment terms will be stated on the invoice or quotation. We may require a deposit for larger projects, specialist works, or scheduled removals, with the balance due on completion or within the period specified on the invoice. Payments must be made in cleared funds using the methods we accept at the time of booking. We do not accept responsibility for delays caused by your bank, card provider, or other payment intermediary.

If payment is overdue, we may charge statutory interest and compensation where permitted by law, and we may recover any reasonable costs incurred in pursuing the debt. Where non-payment persists, we reserve the right to suspend future services, retain ownership of any retained materials until paid in full where lawful, and refer the matter to debt recovery or legal proceedings. Any discounts, promotional rates, or package pricing apply only to the specific work described and cannot be transferred unless agreed.

Changes to the Work
If you request changes after booking, we may revise the price, schedule, or method of work. Examples include adding extra trees, changing the level of reduction, requesting urgent attendance, or asking us to remove additional waste. We will confirm any revised terms before proceeding. If the revised work increases the risk or requires different equipment, we may refuse to continue unless the new arrangement is formally accepted.

Cancellations and Rescheduling
You may cancel or reschedule a booking by giving reasonable notice. If you cancel at short notice, we may charge for costs already incurred, including staff time, fuel, vehicle use, specialist equipment hire, permits, or materials ordered specifically for your job. If we arrive on site and cannot complete the work because of circumstances within your control, this may be treated as a late cancellation or wasted attendance.

If we need to cancel or move a booking, we will try to give notice as soon as reasonably possible. We are not liable for delays or non-performance caused by events outside our control, including severe weather, high winds, storms, accidents, equipment breakdown, shortages of labour, road closures, or emergency incidents. In such cases, we will seek to rearrange the work within a reasonable timeframe. This is especially relevant for a tree surgeon in Havering operating safely under changing site and weather conditions.

You acknowledge that tree surgery is inherently weather-sensitive and may require postponement when conditions are unsafe. Where a job becomes unsafe to perform, we may stop work immediately and leave the site secure. Any decision to suspend work for safety reasons will be final on the day. We will not be liable for inconvenience caused by safety-based postponement, provided that our decision is made reasonably and in good faith.

Liability
We will carry out our services with reasonable care and skill, using appropriately trained personnel and suitable equipment. However, tree work involves natural variability and certain risks that cannot be completely eliminated. Unless caused by our negligence or breach of duty, we are not responsible for existing defects in trees, hidden decay, unstable root systems, subsurface obstructions, or structural issues that were not reasonably discoverable before work began.

We are not liable for indirect or consequential losses, including loss of profit, loss of use, business interruption, loss of amenity, or emotional distress, to the extent permitted by law. Our total liability arising from any claim connected to the service shall be limited to the amount paid or payable for the relevant work, except where such limitation is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

You are responsible for removing or securing valuables, fragile items, garden ornaments, vehicles, and other property that may be affected by the works. Where you ask us to move items on your behalf, you accept that this is done at your risk unless we agree otherwise in writing. We are not responsible for pre-existing damage, ground disturbance caused by normal access, or minor surface marks arising from heavy machinery or timber removal where reasonable care has been taken.

Site Conditions, Access, and Customer Responsibilities
You must ensure that the site is reasonably safe and that access routes are suitable for the agreed work. This includes arranging the removal or protection of obstacles, providing details of locked gates, animals, shared drives, delicate surfaces, and underground or overhead services that may affect operations. If access is restricted or if the site conditions differ materially from what was described, we may amend the quotation or suspend the work until the issue is resolved.

You are responsible for informing us of any tree preservation restrictions, conservation considerations, tenancy conditions, leasehold rules, or consent requirements that could affect the service. If you fail to disclose material information and this leads to delay, extra cost, or the need to stop work, we may charge reasonably for time and expenses already incurred. A professional tree surgery Havering provider must work within legal and safety boundaries, and you agree to cooperate so that those obligations can be met.

Health and Safety
We reserve the right to refuse or postpone any work if, in our opinion, conditions are unsafe. This includes unsafe structures, overhead hazards, aggressive animals, violent weather, inaccessible sites, or interference from persons on site. You agree not to interfere with work being carried out and to keep children, pets, and unauthorised persons away from operational areas. If the work is delayed because these conditions are not met, you may be charged for the wasted visit.

Waste Regulations and Disposal
All green waste, timber, brushwood, woodchip, and related arisings removed by us will be handled in accordance with applicable UK waste management laws and environmental obligations. Unless otherwise agreed, we will take reasonable steps to transport and dispose of waste through lawful routes, including licensed facilities or approved recycling and composting systems. We may segregate materials for recycling, reuse, chipping, or firewood where appropriate.

You acknowledge that waste left on site becomes your responsibility only if expressly agreed in writing. If you ask us to leave timber, logs, woodchip, or brash on the premises, you accept responsibility for its storage, use, and any further handling after handover. We are not responsible for subsequent misuse, infestation, deterioration, or nuisance caused by materials left at your request. Where waste transfer documentation is required, it will be completed in line with the relevant regulations and retained for the appropriate period.

Environmental and Legal Compliance
We aim to work responsibly and minimise environmental impact by using efficient equipment, reducing unnecessary transport, and disposing of materials lawfully. If protected species, nesting birds, or other environmental sensitivities are encountered, work may need to be paused or modified. In such cases, we will act conservatively and in accordance with applicable law. You agree that we may decline to carry out or continue works where doing so could place us in breach of environmental or statutory obligations.

Insurance
We maintain insurance cover that is appropriate for the nature of our services, subject to policy terms, exclusions, and excesses. A copy or summary of insurance details may be provided on request where appropriate. However, insurance does not alter your responsibility to disclose relevant site information or to secure vulnerable property before work begins. Any claim must be supported by reasonable evidence and notified promptly.

Complaints and Claims
If you believe the service has not been carried out in accordance with these terms, you should raise the issue promptly so that we can investigate. We may ask for photographs, access to the site, or other information to assess the matter fairly. Where a valid issue is identified, our preferred approach will be to remedy the problem, reduce the price proportionately, or agree another suitable resolution, subject always to legal rights and practical limitations.

Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising from them or connected with them, shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim, unless mandatory consumer law provides otherwise. This ensures that the tree surgeon Havering service is delivered under a clear legal framework applicable to UK customers.

General Provisions
If we do not enforce any right or provision under these Terms at any time, this will not be treated as a waiver of that right or any other right. No person other than the parties to the agreement shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms, unless expressly stated otherwise. These Terms represent the entire agreement between you and us regarding the service, subject to any written amendments agreed by both parties.

Any notices relating to the service may be given by email, text, written message, or other reasonable means previously used between the parties, provided that the communication can be reasonably evidenced. If a term is translated or summarised for convenience, the English version will prevail in the event of inconsistency. Nothing in these Terms affects your statutory rights as a consumer where applicable.

Final Statement
By booking or authorising work with Tree Surgeon Havering, you confirm that you have read, understood, and agreed to these Terms and Conditions. They are designed to provide a fair and practical framework for safe, lawful, and efficient arboricultural services. Whether the job involves routine maintenance, complex removals, or a scheduled tree surgeon Havering project, both parties are expected to act reasonably, communicate clearly, and comply with these terms throughout the service period.